![]() Not to mention, the workplace continues to expand beyond 4 walls, with 71% of employees working from home most or all of the time as a result of the pandemic and 25% of all professional jobs expected to remain fully remote by the close of 2022. More than half of office workers (54%) say their coworkers are their top reason for job satisfaction-which ranks above the work itself (42%) and even salary (40%). Internally, connected teams are more productive- and happier. Live chat has become the leading digital contact method: 42% of online customers prefer instant messaging for business matters, compared to the 29% who prefer email or 16% who prefer social media. If you’re not using instant messaging platforms for your business yet, there’s no better time than the present to make the shift.
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